Most companies simply ask: "
"

That's not the right question to ask during recruitment.

The real question is:
Is this bilingual virtual assistant truly capable of assisting my customers and supporting my business in this language?

When recruiting, don't just focus on a simple language label. Ask questions about:

• Real-life scenarios with customers
  Not just assumptions. What situations have they handled with international customers?
• Written proficiency versus oral proficiency
  Are they able to write emails, chat responses, and documents with confidence, not just hold a conversation?
• Experience in business and industry
  Do they understand your workflows, tools, and customer expectations?

. It doesn't calm a frustrated customer.
And it doesn't protect your brand image.

A competent bilingual virtual assistant brings two things:

Language proficiency
+
Operational skills

It is this combination that truly enables your business to grow.

My name is Sarah Rose, and as a bilingual virtual assistant, I help independent entrepreneurs and business owners by offering a full range of administrative solutions and virtual services designed to optimise their operations and increase their productivity.

hello@sarahroseVA.com